Employment Opportunities

Information & Referral and Transportation (Backup) Specialist

Job Description


JOB TITLE: Information & Referral and Transportation (Backup) Specialist

REPORTS TO: Senior Manager, Information & Referral Services
DEPARTMENT: Community Insights
STATUS: Full-Time, Non Exempt

DESCRIPTION: This position assists Information & Referral Services Call Center in responding to the community by linking callers to appropriate resources within Franklin County, as well as providing transportation services to caseworkers and clients.

• Answers incoming phone calls on service lines including I&R, Taxi and Foodline
• Provides advocacy for callers when needed
• Documents all calls including required demographics
• Respond as necessary in the event of a disaster or emergency, up to and including providing referrals from an alternate location
• Perform follow up with callers (if applicable) and record required amount of follow-ups each month
• Direct callers to appropriate crisis intervention services, including domestic violence and potential suicide
• Answers letters or web-based requests for information and referral
• Responds to taxi cab company calls
• Review Taxi requests
• Maintain accurate database
• Assign providers to cab companies
• Transmit rosters to providers
• Document service delivery including contacting client and/or caseworker
• Provide service delivery reports when needed
• Reconcile monthly invoices for providers
• Document and address Taxi Program issues as needed
• Communicate policies and procedures to staff, clients and caseworkers
• Provides assistance to Children’s Services case workers including troubleshooting
• Assists caseworkers with client service referrals to community agencies
• Available for immediate/emergency needs outside of regularly scheduled hours
• Prepares two (2) case narratives a year
• Attend staff meetings and trainings
• All other duties as assigned

May serve on internal committees, i.e., in-service, staff development, quality assurance, etc.
Attend and participate in staff and in-service meetings
Obtain professional certification (CIRS) through the Alliance of Information and Referral Services

• At least one year of experience in a human services or call center environment
• A Bachelor’s Degree in Social Work is preferred
• Previous Transportation service experience is preferred
• Ability to speak languages other than English preferred.

Only applicants chosen for an interview will be contacted. Submit cover letter, resume and 3 references no later than Wednesday, September 9, 2015 to:
Human Resources
HandsOn Central Ohio
195 N. Grant Av, Columbus, OH 43215

HandsOn Central Ohio is an equal opportunity employer.

Additional Information

Minimum Education:
Job Type:
Start Date:
Please Apply Online below or send your resume to:

HandsOn Central Ohio
195 North Grant Avenue
Columbus, OH 43215
Fax: (614)224-6866