Employment Opportunities

Information & Referral and Transportation (Backup) Specialist

Job Description

POSITION PROFILE

JOB TITLE: Information & Referral and Transportation (Backup) Specialist

REPORTS TO: Senior Manager, Information & Referral Services
DEPARTMENT: Community Insights
STATUS: Full-Time, Non Exempt
HOURLY RATE: $10.92

DESCRIPTION: This position assists Information & Referral Services Call Center in responding to the community by linking callers to appropriate resources within Franklin County, as well as providing transportation services to caseworkers and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answers incoming phone calls on service lines including I&R, Taxi and Foodline
• Provides advocacy for callers when needed
• Documents all calls including required demographics
• Respond as necessary in the event of a disaster or emergency, up to and including providing referrals from an alternate location
• Perform follow up with callers (if applicable) and record required amount of follow-ups each month
• Direct callers to appropriate crisis intervention services, including domestic violence and potential suicide
• Answers letters or web-based requests for information and referral
• Responds to taxi cab company calls
• Review Taxi requests
• Maintain accurate database
• Assign providers to cab companies
• Transmit rosters to providers
• Document service delivery including contacting client and/or caseworker
• Provide service delivery reports when needed
• Reconcile monthly invoices for providers
• Document and address Taxi Program issues as needed
• Communicate policies and procedures to staff, clients and caseworkers
• Provides assistance to Children’s Services case workers including troubleshooting
• Assists caseworkers with client service referrals to community agencies
• Available for immediate/emergency needs outside of regularly scheduled hours
• Prepares two (2) case narratives a year
• Attend staff meetings and trainings
• All other duties as assigned

PROFESSIONAL DEVELOPMENT
May serve on internal committees, i.e., in-service, staff development, quality assurance, etc.
Attend and participate in staff and in-service meetings
Obtain professional certification (CIRS) through the Alliance of Information and Referral Services

REQUIREMENTS
• At least one year of experience in a human services or call center environment
• A Bachelor’s Degree in Social Work is preferred
• Previous Transportation service experience is preferred
• Ability to speak languages other than English preferred.

Only applicants chosen for an interview will be contacted. Submit cover letter, resume and 3 references no later than Wednesday, September 9, 2015 to:
Human Resources
HandsOn Central Ohio
195 N. Grant Av, Columbus, OH 43215
jjones@handsoncentralohio.org

HandsOn Central Ohio is an equal opportunity employer.

Additional Information

Requirements:
Minimum Education:
Job Type:
Shift:
Start Date:
Please Apply Online below or send your resume to:

HandsOn Central Ohio
Attn:
195 North Grant Avenue
Columbus, OH 43215
Fax: (614)224-6866
EOE