Employment Opportunities

Senior Director, Strategy & Innovation

Job Description


JOB TITLE: Senior Director, Strategy & Innovation
REPORTS TO: President & CEO
STATUS: Full-Time, Exempt


HandsOn Central Ohio is a dynamic social enterprise, serving as the region’s premier information, resource referral, and community insights organization for nearly 50 years. We are a catalyst for Central Ohio’s social transformation and provide the backbone technologies and community data support for collective impact in Greater Columbus. Half a million people each year count on HandsOn to be their FirstLink, and guide along the smartest routes, to opportunity.

HandsOn is seeking an innovative leader to join our team as Senior Director of Strategy & Innovation. This is a new position and the ideal candidate will creatively champion the use of data and information technology to achieve greater social good by: developing new program and service innovations, leveraging our core capabilities to deepen mission impact, maximizing our engagement in collective impact and place-based growth opportunities, strengthening impact measurement culture, and facilitating centers of excellence to inform better not-for-profit practice in Central Ohio.

The Senior Director of Strategy & Innovation reports to the President & CEO and contributes strategic leadership by overseeing HandsOn’s major program and service teams. It also provides the President & CEO and Board of Directors with timely analysis and useful reports describing the quality and social impact of HandsOn’s activities, maintains proper and accurate records, and ensures compliance with all federal, state, and other regulatory and requirements.


Develop and implement strategy

• Develops a strategic vision for HandsOn’s programs and services which encompasses high quality service to internal and external customers, innovation, and optimmizes their performance through the implementation of HandsOn’s strategic plan
• Identifies opportunities to employ new technologies, process design, and changes to strategy that significantly enhance performance
• Partners with HandsOn’s leadership to develop and align strategic, program and service, and operating plans to deliver results

Oversee development, planning, and implementation of programs, policies, and processes

• Manages the development of operating policies, procedures, and standards and provides recommendations to appropriate committees and leadership
• Assists the leadership team in developing operating plans and budgets to ensure alignment with strategy and integration into the planning and budgeting processes
• Provides ongoing support and expertise to leadership team, assisting them in establishing and meeting all set goals, objectives, policies, and procedures
• Monitors the operations of programs and services through verbal and written reports, ensuring they are running according to plan and budget
• Supports the President & CEO as a strategic advisor and liaison to various stakeholder groups to achieve the goals set forth in the strategic plan

Leads as an innovation subject matter expert

• Keeps pace with advances in information technology, impact measurement, social enterprise, etc. and takes advantages of those to increase HandsOn’s impact
• Champions HandsOn’s strategy and work with internal and external stakeholders

Builds a winning team

• Meets regularly with key members of HandsOn’s leadership and staff to ensure that proper information flows throughout the organization, including establishing goals, objectives, and long range plans
• Serves as a coach to team members ensuring they understand HandsOn’s goals
• Champions change across the organization
• Participates in the hiring processes of key positions

Performs others duties as required related to planning, development, communicating, and executing the strategy


• Knowledge of current trends in social enterprise, information technology, and impact measurement
• Microsoft Office, with above average ability to manipulate charts, graphs, and develop presentation decks
• Proposal development and presentation using clear and concise illustrations of concepts and ideas
• Budget planning and management within federally regulated programs; resource demand management
• Project design, prioritization, management, and an exceptional ability to complete discrete deliverables on time across multiple projects in a dynamic environment
• Ability to learn quickly and continuously
• Ability to illustrate complex ideas and concepts for a wide range of audiences
• Leadership of multigenerational, collocated, and virtual teams
• Ability to take new ideas to implementation in a strategic and sustainable way
• Able to employ sound judgment and negotiate the interests of the organization and its customers throughout decision making processes


• A passion for strengthening Central Ohio through innovation
• 10 years of progressively responsible leadership experience
• Demonstrated responsibility for growing and leading high performing teams
• Experience managing local, state, and federally funded contracts and/or projects
• A successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a diverse network of funders, community partners, and volunteers
• Personal qualities of integrity, credibility, and professional agility


Bachelor’s Degree Required
Master’s Degree Preferred

Submit cover letter, resume, salary history and 3 references no later than September 11, 2016 to:

ATTN: Human Resources
HandsOn Central Ohio
195 N. Grant Ave, Suite 200, Columbus, OH 43215

HandsOn Central Ohio is an equal opportunity employer

Additional Information

Minimum Education:
Job Type:
Start Date:
Please Apply Online below or send your resume to:

HandsOn Central Ohio
195 North Grant Avenue
Columbus, OH 43215
Fax: (614)224-6866

Homeless Hotline and 2-1-1 Information & Referral Intake Specialist

Job Description

JOB TITLE: Homeless Hotline and 2-1-1 Information & Referral Intake Specialist

DEPARTMENT: Community Insights
REPORTS TO: HH Program Manager

DESCRIPTION: This position will assist Homeless Hotline in responding to the community by providing diversion and intake procedures for single adult and families facing homeless situations, as well as assisting 2-1-1 Information & Referral by linking callers to appropriate resources within Franklin County.
• Answers incoming phone calls on service lines including Homeless Hotline and Information & Referral Services
• Provides advocacy for callers when needed
• Availability will be needed for to work evenings, weekends, overnight shifts, and holidays
• Answers web-based requests for information and referral
• Documents all calls including collecting required demographics
• Prepares 1 case narrative a year
• Follow up with callers as needed and records required amount of follow-ups each month for I&R calls
• Participates in staff development, quality assurance, and trainings
• Develop knowledge of homeless community, best practices and continual education opportunities related to homelessness
• Attends and participates in staff meetings
• Obtain professional certification (CIRS) through the Alliance of Information and Referral Services
• May be asked to work weekends and holidays
• All other duties as assigned.

• At least one year of experience in a human services or call center environment
• A bachelor’s degree in social work or similar experience is required
• Ability to speak languages other than English preferred
• Ability to be extremely patient with difficult situations
• Good communication skills

Submit cover letter, resume and three references no later than Tuesday, September 6, 2016 to:
ATTN: Human Resources
HandsOn Central Ohio
195 N. Grant Ave, Columbus, OH 43215

HandsOn Central Ohio is an equal opportunity employer.
Unfortunately, because of the volume of applicants we receive, we aren’t able to give status updates. No phone calls or emails please.

Additional Information

Minimum Education:
Job Type:
Start Date:
Please Apply Online below or send your resume to:

HandsOn Central Ohio
195 North Grant Avenue
Columbus, OH 43215
Fax: (614)224-6866